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酒店服务英语口语快速突破

中国水利水电出版社
    【作 者】周琪棋 编著 【I S B N 】978-7-5170-7747-3 【责任编辑】邓建梅 【适用读者群】外语学习 【出版时间】2019-07-15 【开 本】16开 【装帧信息】平装(光膜) 【版 次】第1版第1次印刷 【页 数】368 【千字数】368 【印 张】11.5 【定 价】39.8 【丛 书】暂无分类 【备注信息】
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    本书包含了酒店服务行业中常用的英语口语话题,包括酒店住宿、前台服务、客房服务、餐饮服务、商务中心等内容。每个单元都从全景词汇展开,后续全景高频句、实景会话和小贴士。相信无论您是从事酒店服务工作的专业人士,还是出门在外的商旅人士,都能从中快速寻找到您需要的内容。

    本书附专业外教录音,读者可扫描封面前勒口二维码或登录www.wsbookshow.com免费下载。

    单词、句型快速查找

    口语话题 多方覆盖

    工作中需要开口说英语时怎么办?快来打开这套书吧!

    本套书共包含三册,分别是《酒店服务英语口语快速突破》《机场空乘英语口语快速突破》《商务会展英语口语快速突破》,话题覆盖面广,章节划分清晰合理,收录的都是行业中一定会用到的口语词汇和句式,能够满足不同行业工作者的需求。相信无论平时利用零散时间随时随地学习,还是应急时翻看查找,本套书都是您的首选。

    《酒店服务英语口语快速突破》

    身为酒店服务人员,碰到外国客人却无法流畅地沟通,怎么办?遇到棘手的客人如何从容应对?有客人投诉时如何礼貌得体地处理?……本书将带你进入真实的工作场景,学习原汁原味的酒店英语口语和相关的服务技巧。本书从酒店各个部门的工作出发,包含酒店住宿、前台服务、客房服务、餐饮服务、商务中心、休闲购物和其他服务,共7 个方面的内容。书中语言生动、简洁、有效,采用英美人常用的表达方式,便于读者模仿记忆,并在实际工作和交流中运用。真实场景再现,全程掌控酒店服务英语口语。

    《商务会展英语口语快速突破》

    国际会展,可以将企业的产品推向全世界,这对每个企业来说都十分有吸引力。欲参加国际会展,若没有一口流利的英文,如何参展,如何接待客户,如何向国外客户介绍产品,如何进行商务洽谈……本书再现一个国际会展的各个环节,并模拟现场的英语会话,语言生动活泼。帮助您即学即用,顺利完成会展。

    本书从国际会展的各个环节出发,包含会展策划、展前布展、会展接待、会展期间、会展洽谈、展后工作和专业展会,共7 个方面的内容。本书从词汇到句型、再到展会场景对话,层层深入、层层推进,使读者不仅能够掌握国际会展专业英语,还能了解会展的具体操作流程和业务知识。

    《机场空乘英语口语快速突破》

    本书以极具代表性的情景词汇、常用表达、贴近实际工作的对话,助你轻松演练,现学现卖,背熟就能上岗。

    本书按照机场空乘服务员的工作流程来编写,内容涵盖售票服务、机场服务、航班动态、登机服务、客舱服务、航程服务、休闲服务、商务服务、特殊服务和后续服务,共10 个方面的内容。使读者在模拟实际工作的情景中,练习并掌握原汁原味的空乘服务用语,能够用英语与乘客友好流畅地交流,并提供优质的服务。

    编 者

    2019 年于北京


    Chapter 01 酒店住宿............................... 001
    Unit 1 预订前咨询 ····················· 002
    Unit 2 预订房间 ························ 008
    Unit 3 登记入住 ························ 013
    Unit 4 客房介绍 ························ 019
    Unit 5 延长住宿 ························ 025
    Unit 6 调换房间 ························ 031
    Unit 7 保留房间 ························ 036
    Unit 8 加床服务 ························ 041
    Chapter 02 前台服务............................... 046
    Unit 1 搬运行李 ························ 047
    Unit 2 接机服务 ························ 052
    Unit 3 寄存服务 ························ 058
    Unit 4 转接留言 ························ 064
    Unit 5 有客来访 ························ 069
    Unit 6 房卡遗失 ························ 074
    Unit 7 叫车送客 ························ 079
    Unit 8 离店退房 ························ 085
    Unit 9 付款问题 ························ 091
    Chapter 03 客房服务............................... 096
    Unit 1 客房用品 ························ 097
    Unit 2 叫醒服务 ························ 102
    Unit 3 无线网络 ························ 108
    Unit 4 使用电脑 ························ 113
    Unit 5 清扫客房 ························ 119
    Unit 6 洗衣服务 ························ 124
    Unit 7 修补送还 ························ 130
    Unit 8 客房维修 ························ 135
    Unit 9 处理客房投诉 ·················· 141
    Chapter 04 餐饮服务............................... 147
    Unit 1 客房送餐 ························ 148
    Unit 2 预约餐厅 ························ 154
    Unit 3 点餐服务 ························ 160
    Unit 4 餐厅用餐 ························ 166
    Unit 5 上菜服务 ························ 172
    Unit 6 用餐感受 ························ 178
    Unit 7 用餐环境 ························ 183
    Unit 8 快餐 ······························ 189
    Unit 9 问询餐厅 ························ 195
    Unit 10 处理餐厅投诉 ················· 200
    Chapter 05 商务中心............................... 205
    Unit 1 兑换货币 ························ 206
    Unit 2 宴会服务 ························ 212
    Unit 3 会议服务 ························ 218
    Unit 4 票务服务 ························ 224
    Unit 5 印制名片 ························ 229
    Unit 6 打印复印 ························ 234
    Unit 7 传真服务 ························ 240
    Unit 8 邮寄服务 ························ 246
    Unit 9 翻译服务 ························ 252
    Chapter 06 休闲购物............................... 258
    Unit 1 健身房 ··························· 259
    Unit 2 游泳池 ··························· 265
    Unit 3 美容美发 ························ 270
    Unit 4 桑拿按摩 ························ 277
    Unit 5 棋牌室 ··························· 284
    Unit 6 买衣服 ··························· 290
    Unit 7 买化妆品 ························ 296
    Unit 8 珠宝首饰 ························ 303
    Unit 9 选购烟酒 ························ 309
    Unit 10 选购纪念品 ···················· 314
    Chapter 07 其他服务............................... 320
    Unit 1 医疗服务 ························ 321
    Unit 2 照顾孩子 ························ 327
    Unit 3 失物招领 ························ 333
    Unit 4 旅游问询 ························ 338
    Unit 5 赔偿损失 ························ 344
    Unit 6 禁止吸烟 ························ 349
    Unit 7 处理突发事故 ·················· 354
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